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This is not a surprise considering the 2017 Bureau of Labor Statistics reports the most at-risk-for-injury occupations in the U.S. Finally, direct interaction with intoxicated and/or mentally ill passengers is a salient factor. Working alone in isolated high-crime areas and having inadequate escape routes further raise the risk of verbal threats and attacks. ■ According to the 2015 TRACS Report on Preventing and Mitigating Transit Worker Assaults, fare enforcement is a major risk factor for assaults and threats. *Source: METRO Magazine Top 100 Bus Fleets Survey The other riders expected him to shut the perpetrators down.”ġ0 Ways Agencies Are Working to Prevent Operator Assaultsġ Installing/upgrading on-board surveillance systems.ģ Increasing training, including a heavier focus on de-escalation and mental health awareness.Ĥ Greater cooperation with management and union to enhance emphasis on operator protection.ĥ Increasing police/security presence, both uniformed and plain clothes.Ħ Working with state legislature to enhance penalties for operator assaults.ħ Changing fare enforcement policy to “fare monitoring.”Ĩ Installing police call/emergency buttonsĩ Posting rider code of conduct/signage explaining punishment for people who assault bus operators.ġ0 Launching “See Something Say Something" campaigns. He was looking for a fight.” “No, he was just doing his job. Management and union representatives review and come to different conclusions. Now, the Monday Morning Quarterbacking begins. The frontline is fevered with fear of a lawless customer population and recriminations against what they perceive is a dismissive Control Center and an apathetic executive leadership. Within hours of the assault, the news spreads across the authority. Bus driver stabbed to death before passengers driver#A bloody nose, a split lip, perhaps a fractured jaw, and a bus driver rocked to his core. They mill about on the sidewalk while one passenger sits next to the stunned bus driver administering comfort. Bus driver stabbed to death before passengers full#Some passengers remain on the scene of what was initially a full vehicle. The police are called, and by the time they arrive, the perpetrators have left the bus on foot. “Two passengers are refusing to leave the bus and are threatening to assault me.” The driver leaves the radio open for Control to hear the escalating exchange of comments and subsequent violence. An anxious bus driver is requesting police assistance. when Control Center gets the priority call. There is no one, magical response to de-escalate a potentially violent passenger. ![]()
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